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Service Level Agreement (SLA)

A contractual agreement by which a service provider defines the level of service, responsibilities, priorities, and guarantees regarding availability, performance, and other aspects of the service.

Funding

This project has been co-funded with support from the European Commission. This communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
Project number: 2020-1-IT01-KA202-008386

Consortium

Istituto Dei Sordi Di Torino
Equalizent Schulungs Und Beratungs Gmbh
Associação Portuguesa de Emprego Apoiado
Fundacion Tecnologia Social
Emphasys Centre
“Budakov Films” EOOD
European Digital Learning Network
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